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Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@ayleid .com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
Shipping & Returns
How long will it take to receive my order?
It typically takes 1-3 business days to process your order. Once shipped, standard shipping takes 7-10 business days, while expedited shipping takes 3-5 business days depending on your location.
Do you offer free shipping?
Shipping is on us! We offer FREE Standard Shipping on ALL orders, with no minimum purchase required. Whether you buy one item or ten, you won't pay a cent for delivery.
How can I track my package?
You can track your package directly on our "Track Order" page.
What is your return policy?
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be in the same condition that you received them: unworn, unused, and in their original packaging.
Can I exchange an item for a different size?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Orders
Can I change my shipping address after placing an order?
We process orders quickly, but we can update your address if the order has not been shipped yet. Please contact us via [Email/Live Chat] within 2 hours of placing your order to request a change.
Can I cancel my order?
You can cancel your order within 12 hours of purchase. Once the order has been processed or shipped, it cannot be canceled. In that case, you may follow our return process after receiving the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal. Since we offer Free Shipping on all orders, the price you see is the final price you pay—no hidden fees!
My order says "Delivered" but I haven't received it. What should I do?
Sometimes carriers mark packages as delivered prematurely. Please check with neighbors or your local post office first. If it doesn't show up within 3 business days, contact us and we’ll help you investigate.
Products
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.
What is the recommended installation height?
There is no strict requirement for installation height, as it does not affect performance. For the best user experience, we suggest mounting the unit at a height that feels natural to operate—typically around eye level or standing reach. Proper positioning improves comfort and everyday usability.
Can the hose reel be installed on Hardie plank siding?
Yes. The hose reel can be securely mounted on Hardie plank as long as proper anchors or mounting hardware are used.
Is it possible to adjust the retraction spring tension?
No. The internal spring tension is factory-calibrated to safely support hose retraction. Adjusting or loosening the spring is not recommended and may result in serious safety risks.
Is the spray nozzle replaceable?
Yes. The nozzle can be replaced with standard-compatible nozzles available through official or reputable retailers. Please follow the user manual and, when possible, use original or compatible accessories to ensure proper performance.
Can the hose be replaced?
The leader (inlet) hose can be replaced. However, the main internal hose is not designed for replacement.
Can the retractable hose reel stay outdoors year-round?
The reel is designed for outdoor use and features a UV-resistant PP housing. For extended longevity, we recommend placing it in a shaded area or using a protective cover to reduce sun exposure and weather-related aging.
How should the hose reel be stored during winter?
Before winter storage:
Drain all remaining water completely
Disconnect and store the unit indoors or in a protected area
Use a winter cover if stored outdoors
These steps help prevent freezing damage and extend product life.
What is a hybrid hose?
A hybrid hose combines polyurethane, PVC, and rubber, offering excellent flexibility, strength, and cold-weather resistance—even in low temperatures.
Is there a noticeable pressure difference between 1/2" and 5/8" hoses?
A 5/8-inch hose typically delivers higher flow volume. That said, a 1/2-inch hose still provides adequate pressure for most household watering and cleaning needs.
Does hose diameter affect reel performance?
To ensure smoother retraction and reduce tangling, the hose is optimized for the reel system. This design choice improves operation without sacrificing durability or reliability.
Are retractable hose reels better than traditional hoses?
Retractable hose reels provide improved organization, ease of use, and reduced kinking. They are ideal for users who value convenience and neat storage, while traditional hoses may suit heavier or budget-focused applications.
What makes this extension cord reel durable?
It is constructed with heavy-duty materials and reinforced internal components to handle demanding environments and long-term use.
What is the cord length and safety protection?
The reel includes a 65 ft + 6.5 ft power cord (12AWG/3C) and is equipped with a built-in 15A circuit breaker to protect against overloads.
Can it operate in extreme temperatures?
Yes. The SJTOW-rated cable resists corrosion, chemicals, and temperature extremes from -58°F to 221°F (-50°C to 105°C), suitable for indoor and outdoor use.
How does the automatic retraction work?
A dual-gear ratchet system allows the cord to lock at any desired length. A gentle pull releases the lock, enabling smooth and controlled retraction.
Can it be wall or ceiling mounted?
Yes. The reel includes a 180° swivel mounting bracket that allows flexible installation on walls or ceilings for space-saving and ease of use.
What makes this air hose reel more durable?
The upgraded internal locking structure enhances stability and extends service life compared to conventional designs.
Does the hose retract smoothly without tangling?
Yes. A reinforced spring system and guided pulley design ensure even hose layering and smooth retraction, even after extensive use.
Can the hose handle extreme weather?
The premium polymer-blended hose remains flexible across temperatures from -13°F to 113°F (-25°C to 45°C), making it suitable for year-round use.
What is the maximum pressure rating?
The double-layer hose supports pressures up to 300 PSI, preventing kinks, bulging, or rupture under high load.
How is the air hose reel mounted?
It features a 180° swivel bracket for extended range of motion and includes mounting hardware for both concrete and wood surfaces to ensure a secure installation.
What peopleare saying
Michael R.
This hose reel completely changed how I water my yard. The auto retract works smoothly every time, and installation was much easier than I expected. No more tangled hoses all over the ground.
Sarah L.
I love how clean and organized my backyard looks now. Just pull the hose out and give it a light tug when you’re done — it rolls back perfectly. Such a simple but smart product.
Jason T.
Very solid build quality. I mounted it on my garage wall and it feels extremely sturdy. The hose length easily covers my whole yard, and the swivel feature is super helpful.
Emily W.
This is honestly one of the best garden upgrades I’ve made. Watering takes half the time now and there’s no mess to deal with afterward. Highly recommend it.
David K.
Smooth retraction, no kinks, and the hose feels durable. Everything I needed for installation was included in the box. It just works exactly as advertised.
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